Returns & Exchange Policy

We constantly work hard to provide 100% Brand New Authentic & Original Goods that are fault free and undamaged. On occasion however, goods may need to be returned. Returns are governed by these Terms and Conditions as below and you are provided a Full 30 Days Money Back Guarantee Returns Policy for Peace of mind fo any reason

Cooling-Off Period

You have a statutory right to a 30 Day Money Back Returns Policy 'cooling off' period. If you change your mind about the Goods, they must be returned within 30 Days of Sale. Goods please to be returned in new, unused, unaltered, and unworn condition with all the protective plastics/packaging, hang tags, manuals, accessories and boxes intact in original state.

You will be responsible for returning the Goods at your own cost. We suggest you return all unwanted Goods by appropriately insured recorded delivery service. 

Note: You should return Goods by Royal Mail Special Delivery, only to our specified address and email us the tracking number. . If we fail to get back to you in good time, a further 7 working days will be allowed for returns, starting from the original date of our email reply to you.

Return Address

PoshSpex
Suite 214-215
Stockton Business Centre,
70-74 Brunswick Street,
Stockton-on-Tees,
TS18 1DW

Please Allow 14 Working Days for the refund to be fully issued by our Accounts Team. If Goods are returned in partial packaging.

Damaged / Shortages / Errors

Prior to despatch, all Goods are hand checked. However, if you receive Goods that are, different from those that you ordered, missing/short from an order, or have faults and/or are damaged including damages in transit and packing errors, you must contact us immediately within 48 hours by emailing us.

It is your responsibility to check Goods as soon as you receive them. This also applies when the Goods being bought are to be gifts or consequently sold on again. We only accept faulty Goods for up to 30 Days of receipt of Goods in their original condition with all packaging and documentation providing the damage is not caused by Malicious damage and/or Incorrect usage. Claims will not be accepted otherwise. Cost of Return Goods or Faulty Goods is at the Buyers cost and PoshSpex will not reimburse any costs involved in return of Goods back to us.

Warranty Repair is completed by our Authorised Repair Centre and all Repair work under Warranty is Completed within 1-3 weeks and you will be kept updated throughout the Process.

Note: You should return Goods by Royal Mail Special Delivery, only to our specified address and email us the tracking number. This will result in unnecessary delays and further costs which will be deducted from your refund.